NG Tea
Last Updated: [13/06/2026]
Welcome to NG Tea. By accessing or using our website https://ngtea.co.in/, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing any orders.
NG Tea is a multi-vendor eCommerce platform that enables customers to browse, purchase, and inquire about various tea products, including but not limited to:
Assam Tea
Green Tea
Premium Tea Blends
Specialty Tea Products
Other tea-related products offered by registered vendors
Products available on the platform may be sold directly by NG Tea or by third-party vendors registered on the marketplace.
Customers may create an account on the website to place orders, track purchases, manage addresses, and access other platform features.
By creating an account, you agree to:
Provide accurate and complete information
Maintain the confidentiality of your login credentials
Be responsible for all activities under your account
NG Tea reserves the right to suspend or terminate accounts found to contain false, misleading, or fraudulent information.
All orders placed through the website are subject to acceptance and availability.
NG Tea reserves the right to refuse or cancel any order at its sole discretion.
Product images are for illustrative purposes only and actual products may vary slightly.
Customers are responsible for providing accurate delivery information.
An order confirmation does not guarantee acceptance of the order. Orders may be canceled due to stock unavailability, pricing errors, technical issues, or other unforeseen circumstances.
All prices displayed on the website are in Indian Rupees (INR).
Payments are processed securely through Razorpay and other approved payment methods available on the platform.
Prices may change without prior notice.
Applicable taxes and shipping charges may be added during checkout.
NG Tea shall not be held responsible for payment failures caused by third-party payment gateways, banks, or network issues.
As a multi-vendor marketplace, individual vendors are responsible for:
Product quality
Product descriptions
Stock availability
Packaging and dispatch
NG Tea acts as a facilitator between buyers and vendors and shall not be liable for inaccuracies, delays, or issues arising directly from vendor operations.
Delivery timelines may vary depending on product availability and customer location.
Estimated delivery dates are indicative only.
Delays caused by courier services, natural disasters, strikes, weather conditions, or circumstances beyond our control shall not make NG Tea liable for compensation.
Customers must ensure that the delivery address and contact details provided are accurate.
Customers may request order cancellation within 24 hours of placing the order.
Cancellation requests submitted after order processing or dispatch may not be accepted.
Approved refunds for cancelled orders will be processed through the original payment method.
NG Tea reserves the right to refuse cancellation requests if the order has already entered processing or shipping stages.
Customers may request a refund within 7 days of receiving the product, subject to eligibility verification.
Refund requests must be supported by appropriate evidence such as images, videos, or order details where applicable.
Refunds will be processed after inspection and approval.
Refund timelines may vary depending on the payment provider and banking institution.
Refunds may not be applicable for:
Used products
Damaged products due to customer misuse
Products returned without original packaging
Products specifically marked as non-returnable
While NG Tea strives to provide accurate product descriptions and information, we do not guarantee that all content on the website is complete, current, or error-free.
Customers are advised to review product details carefully before purchasing.
All website content including:
Logos
Graphics
Images
Product listings
Text
Designs
Website layout
are the intellectual property of NG Tea and/or its licensors.
No content may be copied, reproduced, distributed, or used without prior written permission.
Users shall not:
Use the website for unlawful purposes
Attempt unauthorized access to the platform
Upload malicious software or harmful content
Engage in fraudulent transactions
Interfere with website functionality
Violation of these terms may result in immediate account suspension and legal action.
Customer information collected through the website will be handled in accordance with our Privacy Policy.
We do not sell or share personal information with unauthorized third parties except where necessary for order fulfillment, legal compliance, or service operations.
To the maximum extent permitted by law, NG Tea shall not be liable for:
Indirect or consequential damages
Loss of profits
Business interruption
Data loss
Delivery delays caused by third-party logistics providers
Vendor-related disputes beyond the platform's reasonable control
NG Tea reserves the right to modify these Terms & Conditions at any time without prior notice.
Updated versions will become effective immediately upon publication on the website.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of or relating to the use of this website shall be subject to the exclusive jurisdiction of the courts located in Bihar, India.
For any questions regarding these Terms & Conditions, please contact:
Website: https://ngtea.co.in/
Phone: +91 9136119555
Address: n.g.tea09@gmail.com
Hajipur, NG TEA Near Cell Gate,
Jai Prakash Evening Inter College,
Subdistrict Hajipur,
Jethui Nizamat,
Bihar – 844102, India
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